Refund policy

Return Window
We accept returns within 7 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return
Contact us at [contactskinwellsa@gmail.com] with your order number and reason for return. Once approved, we'll provide instructions on where to send your item.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we'll cover the cost.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within [e.g. 5–7 business days]. Please note your bank or payment provider may take additional time to reflect the refund.

Non-Returnable Items
For hygiene reasons, used or opened personal care items (e.g. rollers that have made skin contact) cannot be returned unless faulty.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Exchanges
The fastest way to get a different item is to return the original and place a new order once your return is accepted.